How can we help?

Open a product, choose Buy now, review your order and pay. You need a verified FIGIMI account so purchases are always tied to you.

Checkout shows only the methods that are configured for your order. Card details are entered with our payment provider and never stored by FIGIMI.

Yes. Open “Promo code” on the checkout page. The discount is recalculated on our servers before you pay.

In Account → Library. Files unlock as soon as the payment is confirmed, usually within seconds. Products the seller delivers personally show their status on the order page.

It confirms your order and tells the seller everything arrived as described. If you don't, the order confirms itself 48 hours after delivery, unless you reported a problem. You keep your buyer protection either way.

Links are short-lived and personal so purchased files can't be shared publicly. Just start the download again from your library.

Every purchase gets a unique key that proves your license. It's shown in your library and on the receipt.

Within 14 days if files are broken, missing or not as described. Request it from the order page.

We review requests within about 3 business days. Approved refunds appear on your statement within 5–10 business days.

Original work you created or have a license to resell. Accounts, credentials, game currency, leaks and pirated goods are never allowed.

Most listings are reviewed within 2 business days. You'll get an email with the decision and any requested changes.

Each sale unlocks 7 days after the buyer confirms and the 14-day buyer protection (or the product's longer refund period) ends. You can request one payout a month once $25.00 is available, and payouts are sent on the 27th.

By bank transfer, PayPal or crypto (USDT, USDC or Bitcoin), to the details you save under Payouts in your Shop Manager. Only FIGIMI's finance team can see them, and changed details wait 3 days before they can receive money.

Use “Forgot password” on the sign-in page. Reset links expire after 1 hour and sign out other devices.

Go to Account → Settings & security, sign out other sessions and change your password.