Refund Policy

Eligible refunds

You can request a refund within the buyer-protection window shown on the product page (14 days by default) if any of the following apply. For products the seller delivers by hand (manual delivery), the window starts when it's delivered, and you can report an item that's never delivered at any time.

• the files are missing, corrupted or can't be downloaded;
• the product is materially different from its description, previews or compatibility notes;
• you were charged more than once for the same order.

Change of mind

Each seller chooses whether a product accepts change-of-mind refunds: no, or within 3, 15 or 30 days. The choice is shown on the product page and applies to your order as it was when you paid, even if the seller changes it later.

Consumer law in your country may give you additional rights, which this policy doesn't limit.

How to request

• Open the order in your account and choose “Request a refund”, or open a support ticket.
• Our team reviews requests, usually within 3 business days.
• Approved refunds go back to your original payment method. Banks typically show them within 5–10 business days.

After a refund

Access to the refunded product and its license key is revoked. Seller earnings for the sale are reversed — seller funds are held for a period after each sale so refunds can always be honoured.

Chargebacks

Please contact us before disputing a charge with your bank — it's usually faster. While a chargeback is open, access to the products in that order is paused.